Bec Gallen is an IT technical specialist with a background in organisational change management. At the ATO she provides user support for Microsoft 365 collaboration tools, with her team covering technical support alongside user education and engagement.
Her career began in libraries, records management and morphed into intranets and digital workplace tools. Her superpowers involve working as a translator between business and IT, using storytelling to unpack technical change into something relatable. Ask her how she met a recent presentation brief to ‘make metadata interesting’!
Bec’s commitment to building digital literacy skills has been recognised this year, as a finalist for the Women Leading Tech awards in the customer success category.
She joyfully describes herself as ‘techy enough to be dangerous’ with a passion for understanding new technologies, fuelled by curiosity.